Refund Policy

Last Updated: April 25, 2026

1. Introduction

This Refund Policy applies to all purchases and orders made through our website at pizz-davannis.click or directly through our restaurant. Davanni's strives to deliver high-quality food and excellent customer service. In the event that you experience an issue with your order, we want to make the resolution process as straightforward and transparent as possible.

By placing an order with Davanni's, you agree to the terms outlined in this Refund Policy. We encourage you to read this document carefully before completing any purchase. For questions or concerns, you may contact us at [email protected].

2. Eligibility Conditions for Refunds

To be eligible for a refund, your request must meet the following conditions:

• The order was placed through pizz-davannis.click or directly at one of our locations.
• The refund request is submitted within the applicable timeframe outlined in Section 3 of this policy.
• The issue reported is verifiable, including but not limited to: incorrect items delivered, missing items, food quality concerns, or order errors made on our part.
• You provide sufficient information to identify the order, including order number, date of purchase, and a description of the issue.
• The food item(s) in question have not been substantially consumed (except in cases involving food quality or safety concerns).

Refunds will be evaluated on a case-by-case basis. We reserve the right to request photographic evidence or additional documentation to support your claim.

3. Timeframes for Refund Requests

To ensure timely resolution, refund requests must be submitted within the following timeframes:

Requests submitted after these timeframes may not be eligible for a full refund but may still be considered for a partial refund or store credit at our discretion.

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Correctly prepared orders: If your order was prepared accurately according to the specifications you provided and the issue is a result of a personal preference change after the order was placed.
• Consumed items: Food items that have been substantially consumed are not eligible for a refund except in cases involving verified food safety concerns.
• Delivery fees: Delivery fees are non-refundable unless the non-delivery was caused by an error on our part.
• Service charges and tips: Any service charges or gratuities applied to your order are non-refundable.
• Promotional or discounted items: Items purchased using special promotions, discount codes, or free item offers are generally not eligible for cash refunds but may be eligible for replacement.
• Gift cards: Gift card purchases are final and non-refundable but may be transferred or used toward future orders.
• Custom or specialty orders: Special orders created to customer specifications that deviate from the standard menu may not be eligible for refunds unless there is a verified error on our part.

5. How to Request a Refund (Step-by-Step)

Follow these steps to submit a refund request:

1. Contact Us Promptly: Reach out to Davanni's customer service as soon as possible within the applicable timeframe. You can contact us via email at [email protected] or through our website at pizz-davannis.click.
2. Provide Order Information: Include your full name, contact information, order number, date and time of purchase, and the item(s) in question.
3. Describe the Issue: Provide a clear and detailed description of the problem. Indicate whether the issue involves a missing item, incorrect item, quality concern, billing discrepancy, or another matter.
4. Attach Supporting Evidence: If applicable, attach photographs of the food, receipt, or any other documentation that supports your claim. This helps us process your request more quickly and accurately.
5. Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days and may follow up with additional questions if needed.
6. Review Our Decision: We will inform you of our refund decision via the email address you provided. If your request is approved, we will initiate the refund through your original payment method or offer an alternative resolution.

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes to receive your funds varies by payment method:

Please note that while we process refunds promptly on our end, your financial institution may take additional time to post the credit to your account. Davanni's is not responsible for delays caused by third-party payment processors or banking institutions.

7. Partial Refunds

A partial refund may be issued in the following circumstances:

• Only a portion of the order was affected by an error or quality issue (e.g., one item out of several was incorrect).
• The food item was partially consumed before the quality concern was identified.
• A refund request was submitted after the standard timeframe but within a reasonable extended period.
• The issue reported is minor in nature and does not warrant a full refund based on our assessment.
• A promotional discount was applied to the original order, and the refund reflects the actual amount paid rather than the full menu price.

The amount of any partial refund will be determined by our customer service team based on the specific circumstances of the claim. We will communicate the partial refund amount to you before processing.

8. Exchange Policy

In many cases, we may offer a replacement or exchange rather than a monetary refund. Our exchange policy is as follows:

• Incorrect Items: If you received a different item than what you ordered, we will offer to replace the item at no additional cost, subject to availability.
• Missing Items: If an item is missing from your order, we will provide the missing item or issue a credit equivalent to its value.
• Quality Issues: If a food item does not meet our quality standards, we will replace it or issue a refund, depending on the nature of the complaint and your preference.
• Store Credit Option: In all eligible cases, you may opt to receive store credit in lieu of a monetary refund. Store credit may be applied to future orders at pizz-davannis.click.

Exchanges are subject to menu availability and operating hours. We cannot guarantee that a specific item will be available for exchange at the time of your request.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be as flexible as possible while accounting for the perishable nature of food products.

9.1 Online Orders

• Orders may be cancelled within 5 minutes of placement for a full refund, provided that preparation has not yet begun.
• Once an order has entered the preparation stage, cancellations will not be accepted, and no refund will be issued for the food items.
• To cancel an order, contact us immediately at [email protected] or call us directly. Time is critical, so please act as quickly as possible.

9.2 Catering and Large Group Orders

• Catering orders must be cancelled at least 48 hours in advance of the scheduled delivery or pickup time for a full refund.
• Cancellations made between 24 and 48 hours in advance may be eligible for a 50% refund or store credit.
• Cancellations made less than 24 hours before the scheduled time are not eligible for a refund, as ingredients and preparation resources have already been committed.

9.3 Pre-Scheduled Orders

If you scheduled an order in advance for a specific date and time, you may cancel it at least 4 hours before the scheduled time for a full refund. Cancellations made less than 4 hours before the scheduled time will be handled at our discretion.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you have the following options to escalate your concern:

10.1 Internal Escalation

Contact our customer service team and request that your case be reviewed by a senior team member or manager. You can do this by responding to the original email thread or by sending a new message to [email protected] with the subject line "Refund Dispute – [Your Order Number]." We will respond within 3 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your credit card issuer or bank if you believe a transaction was unauthorized or that the merchant did not fulfill its obligations. Under the Fair Credit Billing Act (FCBA) and protections governed by the Federal Trade Commission (FTC) Act, you may have additional consumer protections available to you.

We encourage you to contact us directly before initiating a chargeback, as we are committed to resolving legitimate disputes fairly and promptly.

10.3 State Consumer Protection Resources

Depending on your state of residence, you may also file a complaint with your state's Attorney General's office or consumer protection agency. These agencies enforce consumer protection laws and may be able to assist in resolving disputes with businesses operating in your state.

10.4 Alternative Dispute Resolution

For unresolved disputes, Davanni's is open to mediation or other forms of alternative dispute resolution (ADR) as a cost-effective and timely means of reaching a fair resolution outside of the court system.

11. Special Circumstances

We recognize that certain situations may fall outside the standard scope of this policy. In cases involving food safety concerns, allergic reactions, or significant order failures, please contact us immediately. The health and safety of our customers is our highest priority, and we will act swiftly to address any serious concerns.

If you believe you have experienced a food safety issue, we also encourage you to contact your local health authority or the U.S. Food and Drug Administration (FDA) as appropriate.

12. Changes to This Policy

Davanni's reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at pizz-davannis.click. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions about this Refund Policy or would like to submit a refund request, please contact us using the information below: